SHIPPING POLICY
GENERAL
This website with the URL uttamkhetigroup.com is operated by Noor Navkaaj Enterprises.
We are committed to delivering your orders within the mentioned timelines and in accordance with this Shipping Policy.
Currently, we do not offer worldwide shipping.
By using this website, you agree to be bound by the terms contained in this policy without modifications.
If you do not agree, you are advised not to transact on this website.
Currency used on the website: INR (Indian National Rupee)
All orders are subject to product availability.
If an item is not in stock, we will notify you and issue a full refund through the original payment method.
We make all reasonable efforts to ensure timely delivery of your products.
DEFINITIONS
Customer: A person who buys any goods for personal use and not for resale.
Website: The website with URL uttamkhetigroup.com
SHIPPING CHARGES
Prepaid Orders: FREE shipping across India
Cash on Delivery (COD) Orders: ₹49 shipping/COD handling charge
Shipping charges (if applicable) are displayed at the checkout window along with the total price.
SHIPPING UPDATES
Once your order is shipped, you will receive notifications with tracking details via Email / SMS / WhatsApp.
DELIVERY TIME
Our standard delivery timeline is:
✔ 2–5 business days across India
(Delivery timelines may vary for remote locations or operational delays.)
HANDLING TIME
It usually takes 1–2 business days to process and dispatch your order.
OTHER RULES
No change in shipping address will be entertained after an order is placed.
We aim to ship all items together; however, this may not always be possible.
COD option may not be available for certain pincodes.
Partial refunds are not entertained.
We engage logistics partners with high standards, but we are not responsible for delays or actions by external courier partners.
Any disputes related to delivery must be settled between the customer and the logistics partner.
RESTRICTIONS
Some items may not be eligible for delivery to all geographical locations.
If applicable, you will be notified at checkout or via support.
WRONG OR INCOMPLETE ADDRESS
a) You must ensure that all shipping information provided is true, complete, and accurate.
b) If incorrect contact or address details are provided, it may lead to failed or delayed delivery.
In such cases, you will not be eligible for reshipment or a refund.
YOUR DATA
The privacy of your data collected during the shipping process is governed by our Privacy Policy.
CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time.
Whenever you use the website, please check the latest version.
If you continue using the services after updates, it indicates your acceptance of the revised terms.
FORCE MAJEURE
We are not liable for delays caused by events beyond our control, including but not limited to:
natural disasters, pandemics, fires, acts of God, war, terrorism, strikes, lockouts, legal actions, or changes in law.
CONTACT US
For any feedback, concern, or query, please contact:
Business Address:
Noor Navkaaj Enterprises
Green Avenue, Pheruman Road, Rayya,
Amritsar, Punjab – 143112
Phone: 9915711411
Email:rayyamartwholesale4u@gmail.com